Australia's Secure Pet Community
Support Verification Process

How can we help?

Our moderation and support team is here to assist you with verifications, billing, and platform safety.

Send us a message

Trust & Safety Team

If you spot a listing that looks suspicious or violates our Partner Guidelines, please select "Report a User" in the form. We review all reports within 12 hours.

Direct Contact

Prefer to use your own email client? You can reach our departments directly:

  • support@furryfriendmatch.com.au
  • verification@furryfriendmatch.com.au

Quick Answers

Save time by checking our most common inquiries below.

You can cancel your subscription at any time by logging into your account, navigating to Dashboard > Account Settings, and clicking "Cancel Subscription". Your access will remain active until the end of your current billing period.

All partner accounts require manual verification by our team to ensure platform safety. This process typically takes up to 48 hours. Please ensure you have uploaded all required identification and registration documents in your dashboard.

On the Login page, click the "Forgot password?" link. Enter the email address associated with your account, and we will send you a secure link to create a new password.